Shipping & Returns
The Fancy Cut offers free shipping on all orders shipped within Australia.
- The Fancy Cut is not liable for lost shipments when tracking dictates it has been delivered.
- The Fancy Cut is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival or due to any unforseen weather or technical issues with the shipping company.
- If a package is sent back to The Fancy Cut, the customer will be responsible to paying the re-delivery of the order.
Domestic Orders – within Australia
We offer free shipping on all orders shipped within Australia.
All packages are shipped with Australia Post or DHL express domestically. This can take up to 3-5 business days to all major Australian cities and up to 5-7 business days to regional and rural areas. Signature is required upon delivery.
All international orders are sent with DHL Express and can take 3-7 business days for delivery. Signature is required upon delivery.
The price of international shipping is AUD $75.
Any customs or import duties, Value Added Tax (VAT), tariffs, and other fees that may be applied by the destination country are the responsibility of the purchaser. The Fancy Cut is not responsible for brokerage fees, import and customs duties, Value Added Taxes (VAT), tariffs and any other associated fees.
All sales are final.
All our jewellery pieces are completely custom-made to your specifications, so pieces cannot be returned or exchanged. You are involved throughout the process by approving a CAD of your chosen design before we proceed. We kindly ask that you choose carefully – we are always happy to help with any questions or clarifications you may require before proceeding to purchase.
Sample pieces that we may sell are returnable, as long as they are in new condition and unworn. Please email us at email@example.com of your intention to return within 7 days of receiving your order. A 20% restocking fee is applicable. The customer is responsible for return shipping fees and charges. We recommend using tracked, insured shipping, as we are not responsible for any lost, damaged or stolen parcels.
All our jewellery is handmade to the highest quality. In the rare event that a manufacturing fault occurs within the first 12 months of purchase, we will repair the piece free of charge and return to you.
Each returned item will be assessed and if it is found that the damage was from misuse, mistreatment, general wear and tear, or that another jeweller has modified or worked on it, then we will contact you with a quote for the repairs, or we will send the product back to you and charge the cost of delivery.
We will refund cost of shipping to you once we receive the product and assess to make sure it was not damaged through incorrect use or that the product has not been worked on or modified by any other jeweller.
Please follow the process below for faulty items:
- Send an email to firstname.lastname@example.org, with pictures and details of the manufacturing fault and your order number.
- Please wait for our response to proceed with the return to get the item fixed.
We will aim to respond within 24-48 hours